We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center
* Return or exchange via mail: Start by visiting our Return Center. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment.
* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable and there is a $2.95 per order return fee that covers restocking to the warehouse. Refunds are always issued to the original method of payment.
Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.
We do not offer in store returns. Online purchases cannot be returned to Superga stores.
PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.
Superga-USA guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@Superga-USA.com, live chat or calling 1-866-433-9000.
Superga merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
If your item does not fit, please start by visiting our Returns Center. You will be able to choose your exchange online and if the item is in stock, it will be shipped as soon as you drop off your item at a Return Bar or at a FedEx location. If your exchange item goes out of stock before your original order is returned at a Return Bar or scanned via FedEx, your original order will be refunded.
If you wish to exchange for a different style or color, and then call customer service at 1-866-433-9000 to get return authorization and a prepaid FedEx shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received at our warehouse.