“This policy refers to orders that were placed on superga-usa.com only. Please refer to our Amazon Return Policy page if you purchased from us through Amazon.”


Return Policy

Items can be returned in their original, unworn condition within 30 days from the delivery date. Items returned after this period may still be accepted; however, a 20% restocking fee will apply to those returns. To be eligible for a refund, all items must be unused, in their original condition, and include the original manufacturer's tags. Items that are worn, damaged, soiled, altered, or not purchased from Superga-USA are not eligible for a refund. If items are returned incorrectly, including products not originally purchased from Superga-USA or items that are used or dirty, they will be held for 5 days and then disposed of if no return shipping arrangements are made. If you mistakenly return an item and wish to have it returned, please provide a prepaid return shipping label, and we will gladly send it back. 

If you experience any issues with your product upon receipt, please contact info@superga-usa.com before initiating a return so we can assist you with the best available solution.

Note: We do not offer in-store returns. Superga merchandise purchased from other retailers, including department stores, must be returned to the store from which it was initially purchased and is subject to the return policy of the originating retailer.

Shipping Your Return

When returning an item, please include your name, original shipping address, phone number, and order number. Also, provide the reason for the return so we can process it appropriately. We recommend shipping your package using a traceable service such as UPS, FedEx, or USPS Priority Mail. This ensures that the return can be tracked and delivery confirmed.

If you need a shipping label, please email us at info@superga-usa.com. We’ll be happy to provide one, and the shipping cost $6.95 will be deducted from your refund.

Return Shipping Address:

Superga-USA
802 N 23rd St, Dock #14
Wilmington, NC 28405

Return Packaging
If your item includes a shoe box, please do not use that box as the shipping packaging when returning. In order to resell the item, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse and will be subject to a restocking fee being withheld from your refund. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Exchanges
Want to exchange an item? Simply return your original item(s) and place a new order. We will ship your new order immediately, reducing wait time for replacement items.