All orders placed on or after 11/21/24 are FINAL SALE and are ineligible for returns or exchanges.

For orders placed before 11/21/24

We accept returns of unworn merchandise within 30 days of delivery. Shoes must be returned in their original shoebox. Clearance items, are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Returns Portal.

If you have selected the option to purchase Route package insurance at checkout, this item is ineligible for refunds.

For returns for a refund to your original payment method, we deduct a $12 fee from your refund for the cost of your return shipping label.

To start the return process please have your order # handy and click here: https://www.superga-usa.com/pages/returns-portal To initiate a Return, you will need your Order Number and Zip Code ready. Your Order Number can be found in your Superga USA order confirmation email. It is NOT on the paper invoice you receive in your package. The order number you will use is the one found in your confirmation email when the order was originally placed.

If you do not have your order confirmation number please email info@superga-usa.com and provide the following:

1. Name & Email address used to place order
2. Date your package was received
3. Reason for the return (damage, incorrect purchase, fit…etc.)

Note: Initial shipping charges and the $12.00 return shipping fee for returns for refund to the original payment method by mail are NON-REFUNDABLE. 

We are NOT responsible for return packages that may be lost or damaged in transit. You must file a claim with the shipping carrier or utilize your Route Shipping Protection if purchased at checkout.

Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.

We do not offer in-store returns. Online purchases cannot be returned to Superga stores. Superga-USA guarantees against manufacturer's defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing info@superga-usa.com.

Superga merchandise purchased from other retailers, including department stores, must be returned to the store from which it was initially purchased and is subject to the return policy of the originating retailer.

You will receive your refund once it has been received by our warehouse. A refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 3-5 business days for the refund to appear on your statement.

If your item is damaged in transit and you have purchased Route Shipping Protection, please contact Route through the Route app or your Route order confirmation. Route reviews claims within 1-2 days. Please report any damage to them as soon as possible.

If you've received the wrong item or the item is defective, please send an email to info@superga-usa.com with a picture of the item and its defect, preferably with the hang tag of the item in the picture, along with your order number. From there, we may ask you to return the damaged item to us with a prepaid shipping label and we can ship a replacement. Upon receipt of your goods, please inspect your items and contact us within 15 days to let us know of any damages/defects. If the delivery date is more than 15 days old, we cannot accept any damages and cannot ship replacements.

Your order may have been canceled due to an unexpected stock shortage. We apologize for this inconvenience. Sometimes items sell out before our system can recognize that item is out of stock.

1. Eligibility:

• Sale discounts and markdowns are applicable only to orders containing eligible items during the specified sales period.
• Eligible items and their corresponding discounts will be clearly indicated on the website.

2. Sales Period:

• The sales period is defined by the dates specified on our website.
• Discounts and markdowns are only applicable to orders placed during this defined sales period.

3. Exclusions:

• Items not explicitly marked as eligible for the sale are not eligible for discounts or markdowns.
• The sale does not apply to purchases made before or after the sales period.

4. Pricing:

• When products are marked down, discounted prices will be automatically applied to eligible items in your cart during the sales period.
• When provided with a discount code, discounted prices will be applied to eligible items in your cart when entered during checkout. Discount codes are only valid during the sales period.
• The original prices and discounts will be clearly displayed for your reference.

5. Limited Stock:

• Availability of eligible items during the sales period is subject to stock availability.
• We reserve the right to limit the quantities of eligible items per order.

6. Order Processing:

• Orders placed before or after the sales period will be processed at their regular prices.
• No price adjustments will be made for items ordered outside the specified sales period.

7. Returns and Exchanges:

• Our standard return and exchange policy applies to all eligible items. Items marked clearance, or final sale, are not eligible for returns or exchanges.
• Items purchased during the sales period can be returned or exchanged according to our regular policies.

8. Cancellation:

• Once an order is placed, it cannot be canceled or modified to take advantage of the sale if it falls outside the sales period.

9. Right to Modify:

• We reserve the right to modify, extend, or terminate the sales period at our discretion.
• Any changes to the sales terms will be updated on our website.

By placing an order during the sales period, you agree to these terms and conditions. We encourage you to review them carefully before making your purchase.

For any questions or concerns, please contact our customer support team at info@superga-usa.com.

Please allow up 3-5 business days to process and ship an order. Once an order is processed and shipped, it can take 1-7 business days to be delivered depending on your relation to the Virginia Beach area.

Processing and shipping times may increase during new product releases, holidays, or inclement weather events.

You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.

If you need your order by a certain date, we ask that you place your order within the appropriate amount of business days before that time.If you find your order has not been delivered in this time window, please email us at info@superga-usa.com with your order number so we could further assist you.

Shipping is non-refundable.

**Please note: Business days are Monday-Friday; does not include weekends. Example: 3 business days from Thursday is the following Tuesday.

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We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order. For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS or FedEx) to request your package be held at a pickup location.

Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Superga USA holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.

Expedited Shipping: 2-3 business days $19.99

Please allow 1-2 business days handling time for all orders placed with our expedited shipping option and 2-3 business days for delivery once shipped. Please note that the delivery time may not be guaranteed once it is in possession of the carrier.

Processing and shipping times may increase during new product releases, holidays, or inclement weather events.

Shipping is non-refundable.

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We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order. For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS or FedEx) to request your package be held at a pickup location.

Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Superga USA holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.

From this website, we can only ship and sell to USA based customers.

For customers in Canada, please visit superga.ca. For other countries, please visit superga.com.

We cannot change your address or shipping method selected after your order has been placed. Please check your shipping address before placing your order.

For assistance with orders that have already been shipped, please reach out directly to the carrier (UPS or FedEx) to request your package be held at a pickup location.

Once an order has been confirmed we rely on the accuracy of the provided shipping address. If a customer has entered an incorrect or incomplete address, Superga USA holds no responsibility for the lost or undelivered package. Unfortunately, we cannot issue refunds for orders shipped to incorrectly provided addresses.

If you wish to cancel, reach out to our team immediately at info@superga-usa.com with your order number and reason for cancellation. We cannot gaurantee your request can be accommodated.

If you purchased Route Shipping Protection, please use the Route app or the link in your Route confirmation email to start the claims process. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

If you did not purchase Route Shipping Protection, we ask you to contact UPS with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.For customers whose packages are lost in transit, please reach out to info@superga-usa.com with your order number. Our team may be able to replace your package or provide you with store credit.

If you purchased Route Shipping Protection, please use the Route app or the link in your Route confirmation email to start the claims process. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

If you did not purchase Route Shipping Insurance, we are not responsible for missing and stolen packages marked delivered. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. 

Customers cannot cancel their own orders. If you wish to cancel, reach out to our team immediately at info@superga-usa.com with your order number and reason for cancellation. We will try our best to accommodate your request, but we cannot guarantee it. If your order has shipped, we cannot cancel the order, and we kindly ask that you go through the returns process once you receive the package should you wish to not keep the items. Cancelled orders are refunded immediately. It may take 3-5 business days for the refund to be posted to the original form of payment.

Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color, and the shipping address is correct. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to cancel your order. Once an order is cancelled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.

We recommend verifying your billing and shipping information as it seems our website is having trouble recognizing the information. Another option would be to choose PayPal as the method of payment. Please replace your order with this in mind. For more information regarding this, please reach out to your bank.

Please refer to our size chart for more information and in the description of each product.

At this time, we can only ship items that are currently on our website.