CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

ORDERS

You will receive an order confirmation via email.

Please contact us immediately via Live Chat or by calling 866-433-9000. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

Most orders are shipped the next business day after they are placed. We use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days.

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment.

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".

A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.

You may click the search bar in the upper right corner of every webpage. Type in what you would like to find. You can use the search by a style name or category (Example: type "classic") and the categories and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size and price you are looking for.

No, we do not offer Superga USA Gift Cards and we do not accept gift cards as a method of payment on Superga-USA.com.

BILLING & SHIPPING

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and Shopify Pay. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped. We also offer After Pay which is an installment payment plan option.

No, Superga USA Gift Cards are not accepted on Superga-USA.com.

No, Store Credits cannot be used on Superga-USA.com or for phone orders.

We are required to charge sales tax because we have retail stores in the states listed below. Taxed states include: Arizona, California, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Sales tax does not apply to orders shipped to addresses in other states.

All orders in the continental USA ship via UPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. See: Shipping Policy

Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Policy for details. Shipping to Hawaii and Alaska is $24.95 per order.

Most orders are shipped within 24 hours of when they are placed, except for Pre-Order items.

No, we cannot ship to P.O. Boxes. We ship everything via UPS and need a street address for delivery.

No, we do not ship outside of the U.S. We only ship to physical addresses within the 50 United States and the District of Columbia.

At this time we can only have one shipping address per order. However, you may place multiple orders.

RETURNS

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.

You may obtain return authorization via phone, Live Chat, e-mail or by signing in to your account, under Order Detail & Tracking click "View Order" then click "Return Request" next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid return shipping label to use to ship the items back to us. The authorization requests must be made within 30 days from when your order is delivered. The merchandise must be received back at our warehouse within 15 days using either the UPS or USPS Mail Innovation shipping label we supply. You may give the package to the United States Post Office or any UPS location. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse.

Please Note: Clearance Items may not be returned or exchanged. All purchases are final on Clearance items. Once your return is checked in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it takes up to 3 business days to show up on your credit card, debit card or PayPal account. Refunds are always issued to the original method of payment. Superga USA merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

You may obtain return authorization via phone, Live Chat or e-mail. You will then be able to print two prepaid return shipping labels, one for UPS and one for the USPS Mail Innovations. Please use the shipping method that works best for you. If you use the UPS ground label you may drop the package any UPS location. If you choose USPS (UPS Mail Innovations) label you may give the package to the United States Post Office. We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged.

If you are shipping it back to us using one of our prepaid return labels the usual turnaround time is 1 - 2 weeks from the day you give the package to UPS or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means than the prepaid return label that we provide, as package may be returned to you.

At this time we are not able to processes exchanges. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Please place a new order for the style and color you want and call customer service at 866-433-9000 to get the return authorization and a prepaid UPS shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Clearance items may not be returned or exchanged.

If you receive damage or defective items, please notify us immediately via email, live chat or call 866-433-9000 and we will send you a return label. As soon as the item is received back a full refund will be issued.

If the item was purchased on Superga-USA.com you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a promotional code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on Superga-USA.com.

No, we do not offer in store returns for online purchases. You may obtain return authorization via phone, Live Chat or e-mail. You will then be able to print two prepaid return shipping labels, one for UPS and one for the USPS Mail Innovations. Please use the shipping method that works best for you. If you use the UPS ground label you may drop the package any UPS location. If you choose USPS (UPS Mail Innovations) label you may give the package to the United States Post Office. We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged.

PROMOTION TERMS & CONDITIONS

  • Promotions do not apply to clearance items unless otherwise stated.
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Superga USA employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Superga USA's return policy.
  • Offers are non-transferable.
  • Superga USA has the right to cancel or change any promotion at any time without notice and in its sole discretion.
  • Promotions may be subject to availability.
  • Receive Free Shipping on orders over $50 by entering promotional code SHIPSFREE at checkout.
  • Free shipping cannot be used on clearance items.
  • Free shipping is only valid for shipping addresses in the United States excluding Alaska and Hawaii.

PRIVACY & TECH SUPPORT

Yes, shopping at Superga-USA.com is safe.

Superga USA.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. Superga-USA.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only Superga-USA.com to decode your information and helps to create a secure environment for transactions on the Internet. If you're not comfortable shopping online and would prefer to place your order by phone, please call customer service at 866-433-9000, 7 days a week, 9am to 10pm EST.

Please read our Privacy Policy.

Superga-USA.com is currently optimized for FireFox 23.0.1 and Internet Explorer 10 browsers and above, with a screen resolution set to 1280X1024. Javascript and Cookies must be enabled. Please see your browser's help section for more information.

Superga merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

If you have gone back to the retail location where the purchase was originally made but still need further assistance please call 855-706-6500.

For help locating an employee or specific department, and information about advertising or public relations, please call Superga USA Corporate at 800-747-6233.

If you are interested in carrying Superga in your store. Please email Sales.

CONTACT US

WANT SOME HELP? WE LOVE HEARING FROM YOU

PHONE
1-866-433-9000 FREE
7 days a week, 9am to 10pm ET

EMAIL
info@superga-usa.com

MAIL

Superga-USA Direct
Attn: Director of Customer Service, Ecommerce
52-16 Barnett Ave
Long Island City, NY 11104
(Do not send returns or promotional material to this address)